Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 24–48 hours and typically arrive within 6–9 business days. You'll receive a tracking number as soon as your order ships.

Do you offer free shipping?

Yes! We offer free worldwide shipping on every order with no minimum spend required.

Can I track my order?

Absolutely. Every order ships with full tracking. You can track your order anytime by visiting the Track Your Order page.

Do you ship internationally?

Yes, we ship worldwide. Delivery times may vary slightly depending on your location.

Returns & Refunds

What is your return policy?

We offer a 60-day money-back guarantee on all products. If you're not happy with your purchase, email us within 60 days of receiving your order and we'll refund you in full — no return shipping required, no photos needed. You keep the product.

How do I request a refund?

Simply email us through our Contact Us page with your order number and we'll take care of the rest. A real person will respond — not a ticket queue.

Discounts & Promotions

Do you have a welcome discount?

Yes! Use code GLOWUP15 at checkout to get 15% off your first order. One use per customer.

Can I use multiple discount codes?

Only one discount code can be applied per order at checkout.

Products

What kind of products do you sell?

Rogue Routine carries a full range of beauty and self-care products including facial tools (ice rollers, LED wands, gua sha stones), skincare (serums, face creams, masks, eye creams), makeup (brushes, lipsticks, eyeliners, foundations), and self-care accessories (essential oils, wrist bands, and more).

Are your products safe for sensitive skin?

Most of our products are suitable for all skin types. We recommend patch-testing any new skincare product on your inner arm before full use, especially if you have sensitive or reactive skin.

Do I need an account to place an order?

No account is required. You can check out as a guest. However, creating an account makes it easier to track your orders and manage returns.

Payments

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, and PayPal.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. We never store your card details.

Still Have Questions?

We're here to help! Reach out via our Contact Us page and a real person will get back to you.